FAQ

FREQUENTLY ASKED QUESTIONS


What if the item I receive is damaged or faulty?
We work hard to ensure all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please email us at shop@caseswelove.com so we can urgently review the matter for you!
 



How do I request a return?
Requesting a return is really easy! Simply email shop@caseswelove.com. Please note that we are unable to refund initial shipping charges for goods returned, we recommend using a registered post service to return goods.
 



What is your returns policy?
Cases We Love will happily accept a return within 27 days from receiving your order.The item must be in original condition. Cases We Love offers a full refund (excluding original shipping cost) or an exchange on items.
 



How can I track my order?
When your order is shipped, we send you an email within 1-2 working days, containing a tracking number which allows you to easily and quickly locate the whereabouts of your order!

If you did not receive this email, please contact us at shop@caseswelove.com.



When will my order arrive?
We generally delivery all orders within 2-14 working days.

We use Post NL and TNT.
 



What payment methods does Cases We Love accept?
We accept Visa, Maestro, American Express,  iDeal, Mr. Cash, Giropay and PayPal.
 



How much does delivery cost?

We charge a rate of €7,- for the shipping cost outside NL, BE, DE
 



Does Cases We Love deliver worldwide?
Absolutely. We ship pretty much anywhere and everywhere!
 



How can I contact you?
The quickest way to contact us is by sending an email to shop@caseswelove.com. This email address is constantly checked and we will get back to you as a matter of urgency, always.

VAT number 852808227B01
Registration number 57954607
Cases We Love, Rooseveltlaat 213-HS
1079 AS Amsterdam, The Netherlands
+31652131138




 


 

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